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Damage Claims

Damage Claims

Claim for Damages: How to file & the process

If you feel you have a valid claim for damages against the PUD, in accordance with RCW 4.96.020, claims for damages against the PUD must be filed with the PUD’s designated agent.

To file a claim:

  1. Fill out the Claim for Damages Form.  Please type or print legibly.  Complete the claim form, providing specific details about your damage or loss.  Include dates, times, and relevant witness information. 
  2. It is important that you also present any relevant supporting documents, such as medical records or bills for personal injuries, photographs, proof of ownership for property damages, receipts for property repairs, etc.  If the information requested cannot be provided in the available space provided on the claim form, please use additional sheets as necessary.
  3. Print and sign the form, and return it to the PUD.  If you need further information or would like to request a form be mailed to you, please contact the PUD at claims@popud.org or by calling 509-447-3137 during business hours.
  4. Please note that all submitted documents, including the claim form itself, are subject to public disclosure under Washington law.
  5. Sign and date the completed form and return to:

Mail:                                                       In Person:

Pend Oreille PUD                                Pend Oreille PUD

Attn: Amber Gifford                            Attn: Amber Gifford

P.O. Box 190                                         130 N. Washington

Newport, WA 99156                           Newport, WA 99156

Please note that only the PUD’s Designated Agent, Amber Gifford, is authorized to accept receipt of your claim.

Damage Claim Process

Once your claim form is received, the PUD will investigate your claim.  You may be contacted for additional information.

If the PUD is Deemed Responsible: If the investigation reveals damages were a result of the PUD’s fault or negligence, the PUD will contact you to seek a mutually agreeable resolution to your claim.

If the PUD is Not Deemed Responsible: If the investigation reveals the PUD is not responsible for damages, you will receive a letter from the PUD regarding the denial of your claim.

Please note: The PUD is not liable for any disruption, loss, injury, or damages caused by any event that is reasonably beyond the PUD’s control.  Such events include, but are not limited to, wind, fire, acts of the elements, generation failures, or faulty customer equipment.  While the PUD strives to provide reliable service, the PUD does not guarantee continuous service, and customers are encouraged to maintain appropriate protective equipment to meet their unique needs.

Damage Claim Documents

Damage Claim Form

Damage Claim Policy