Understanding Estimated Electricity Bills
We know estimated bills can be confusing, and we want to provide you with clear and accurate information. An estimated bill occurs when we cannot obtain a valid meter reading. This can happen due to power outages, severe weather, locked gates, or delayed meter readings. Recently, we’ve experienced more estimated bills because some older electric meters are no longer sending readings. This is why we’re working diligently to replace outdated meters through the Meter Replacement Project.
When your bill is estimated, we use your historical usage from the same time period in the previous year to calculate it. While this method gives us a reasonable estimate, it might not perfectly match your actual usage. If your bill is estimated, you’ll see “(Est)” next to the readings on page 2 of your bill.
Once we receive a valid reading, we will “true-up” your account. This means your next bill will reflect the difference between the last valid reading and the current reading:
- If your estimated bill was too high, your account will be credited.
- If your estimated bill was too low, the difference will be added to your next bill.
We are committed to minimizing the need for estimates by upgrading to reliable, modern meters. If you have any questions or need assistance, our Customer Service Team is here to help. Please call us at 509-447-3137 or email customerservice@popud.org.
Thank you for your patience and understanding as we work to improve our system!
Estimated Bill Calculation
Below are two examples of how the bills are “trued-up” once a valid read is obtained:
Example 1:
If your read was estimated, it will indicate “(Est)” next to reading on page 2 of your bill, which can be seen in the images below.
The total amount billed equals 4,302 kWh, which is the actual amount of electricity used. Taking the difference between the two valid reads gives the actual kWh usage: 24,783 – 20,481 = 4,302.
Example 2:
Below is an example in which the estimated usage was higher than actual usage.
The total amount billed equals 203 kWh, which is the actual amount of electricity used. Taking the difference between the two valid reads gives the actual kWh usage: 18,098 – 17,895 = 203.